What reaches us
A trial request or a contact form sends whatever you typed into it: an email address, the device you named, a WhatsApp number if you gave one, and the message itself. An IP address is logged alongside, purely so automated spam can be filtered out.
Ordering on WhatsApp shows us your profile name and number plus the plan you chose. Payment details never reach us — they are handled entirely by whichever payment provider you use, and we neither see nor retain them.
Why it is held
To create your line, send the credentials, answer what you ask and tell you before a term expires. None of it is sold, rented or passed to anybody for marketing, and there is no arrangement on this site that would make doing so worth our while.
Cookies and measurement
Analytics here count visits and show which pages get read. No advertising cookies are set and nothing follows you elsewhere. Blocking the analytics breaks nothing at all and you are welcome to.
How long it stays
Account records live while a plan is active and for twelve months afterwards, so a renewal can keep your existing credentials, and are then removed. Form submissions are deleted after ninety days. Neither period is longer than it needs to be.
Having it removed
You may ask what is held, have it corrected, or have it erased. Message WhatsApp on +212 663 813 479 and it is handled inside thirty days. No reason is needed and none will be requested.
Keeping it safe
Everything travels over HTTPS and is stored where only the support team can reach it. Credentials go to you through WhatsApp, which makes the security of that conversation partly your responsibility — treat them as you would any password, and resist forwarding them to whoever asks.
Questions about this policy: message us on WhatsApp +212 663 813 479 or use the contact page.