1. Who you are contracting with
VISNOVAA ("we") operates visnovaa.live and sells access to an IPTV streaming service ("the Service"). Placing an order, requesting a trial or using the Service brings these terms into effect. We resell streaming capacity; we are not a broadcaster and we commission nothing. That distinction explains why the original productions on the platforms you may be comparing us against are not here, and it is better read now than assumed.
2. What the Service consists of
Access to live television channels and an on-demand catalogue, over the internet, for whatever period you paid for. Line-ups move over time and no individual channel is guaranteed to remain. That is true of every service in this category, including the ones you already subscribe to, and any provider promising otherwise is describing something outside their control.
The connection and the device are yours to supply. Written walkthroughs cost nothing and support is on WhatsApp. We cannot repair your broadband or your hardware, though we will help you establish which of the three is actually responsible.
3. Payment
Orders are completed in a WhatsApp conversation. The figure quoted there is the entire figure, in USD, and nothing recurs: no plan renews on its own and no card is stored. An introductory rate that later becomes a standard rate is a common way for an entertainment budget to grow unnoticed, and it is not how this works.
Your line activates once payment clears, generally within under 15 minutes. If it takes materially longer than that, ask rather than assume it is normal.
4. What ends an account
One line serves one household. Publishing your credentials, reselling outside the reseller programme, or using the Service to redistribute streams ends the account with no refund.
How many screens may play simultaneously is fixed by the tier you bought. Installing the player on more devices than that is expected; playing on more at once is not.
5. Recovering your money
Every plan carries a 7-day refund window, described in full on the refund policy page. Claims go through WhatsApp on +212 663 813 479. We would sooner refund you in week one than argue in week three.
6. Interruptions
We build for 99.9% and hold redundant capacity, but the Service depends on third-party networks and will occasionally be interrupted for maintenance or for reasons outside anyone here. Extended outages are compensated with additional days rather than ignored.
7. The limit of our liability
The Service is supplied as it is. So far as the law allows, any claim against us is capped at what you paid for the current plan. That is a genuine limit and it is stated here rather than buried, so nobody encounters it for the first time at a difficult moment.
8. Revisions
These terms may change. The date above identifies the version in front of you. Continued use after a change means the newer version applies, which is the ordinary arrangement and worth knowing regardless.
Questions about this policy: message us on WhatsApp +212 663 813 479 or use the contact page.